Refund Policy

Our team at My Store Shop strives to ensure you love every décor piece you select. Should a product not meet your expectations, we remain committed to a fair resolution. This document details our eligibility requirements, return windows, and the formal procedure for reclaiming funds.

Return Standards

Merchandise must arrive in the same state as delivered, including the original box. We cannot accept items displaying evident wear or physical damage. A valid transaction receipt is mandatory for processing. Note that custom orders and final sale goods are excluded from returns unless faulty.

Processing Methods

Customers are granted a 30-day window from the delivery date to initiate a return. Upon arrival at our facility, our specialists will evaluate the item before confirming the progress of your request. We will provide a formal notification regarding the approval or rejection of your claim.
Approved reimbursements are issued directly to the primary payment source. Please allow several business days for the transaction to appear on your statement, as timing varies by banking institution.